Politique d’expédition

Here's a professional Shipping Policy tailored for Learning with Nova and your current business model.

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Learning with Nova!

We are currently shipping within Canada only.

Processing Time

Orders are typically processed within 2–5 business days after payment has been received.

Orders are not processed, shipped, or delivered on weekends or statutory holidays.

During product launches, holidays, or promotional events, processing times may be slightly longer.

Shipping

We currently ship to Canadian addresses only.

Shipping rates are calculated at checkout based on your location and the shipping method selected.

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Delivery Times

Estimated delivery times within Canada are:

  • Quebec: 2–5 business days

  • Ontario: 3–7 business days

  • Rest of Canada: 5–10 business days

Delivery times are estimates only and are not guaranteed.

Shipping Delays

Learning with Nova is not responsible for delays caused by:

  • Canada Post or other shipping carriers

  • Weather conditions

  • Customs or government delays

  • Incorrect or incomplete shipping addresses

  • Events beyond our control

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the package.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Learning with Nova is not responsible for lost or stolen packages.

If you believe your package has been lost in transit, please contact us and we will do our best to assist you with a carrier investigation.

Damaged Orders

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery at nova.jemele@gmail.com.

Please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the shipping package

Approved claims will receive a replacement at no additional cost.